Interactive exhibit service · Washington
Your exhibit may be running well, showing its age, or waiting for a repair. We help museum, science-center, and learning-center teams back up existing content, plan practical updates, and keep familiar experiences useful.
No surprise bills. One fixed survey fee covers up to three stations. Any further work is quoted and approved before it starts.
You’ll speak directly with Nick. You don’t need technical vocabulary or a diagnosis to get started. See Nick’s exhibit experience.
01 / Experience
You work directly with Nick. His experience includes recovering older exhibit content, rebuilding playback, and writing step-by-step instructions for staff.
Start with a survey, then choose the next step. You do not need to commit to a larger project or an ongoing contract. You approve the scope and cost before work begins.
From Nick’s earlier exhibit work
02 / Services
A survey is a starting point for repairs and planning ahead. We look at your existing exhibits, listen to what matters to staff and visitors, and explain the options.
The fixed survey fee covers up to three named, agreed stations and up to four hours on site. We confirm the stations, scope, and total cost before you book.
You receive a written report in plain language: what we found, what is worth keeping, what remains uncertain, and recommended next steps. Share it with colleagues to plan the work or support a budget request. Allow approximately five business days after the visit.
For a working exhibit, we can quote backup copies of available files and settings, with instructions for using them. We check what the copies can restore and explain any gaps. This is separate from the survey.
If files are missing or no longer open, we can quote a recovery attempt. We check existing backups, make working copies where practical, and see whether the recovered material can be used.
We assess repairs and planned equipment updates, including for exhibits that still work. The aim is to preserve what visitors value and change only what needs changing. You approve a fixed quote before work begins.
When failed equipment needs replacing
The player or controller is dead. We take it out and put in a new one that plays the same media, uses the same buttons, and sits in the same cabinet.
Before any update, we explain what can stay, what would change, and what is still uncertain. We confirm the work is feasible and within our scope. Your quote sets out the work, price, timing, staff instructions, and how we will check the finished exhibit together.
A scheduled visit for an exhibit we have already surveyed or serviced. We agree what to check or change and a fixed quote before any work begins. You get a record of what was done.
The quote includes agreed parts, travel, and any other charges. If more work is needed, we stop and agree on a revised quote before continuing. Covered warranty corrections are not billed as follow-up visits.
03 / How it works
Tell Nick what visitors do with the exhibit and what you would like help with. Photos are useful if you have them. This first conversation helps us decide whether the service is a fit. The survey is where we take a closer look and document what we find.
Book the fixed-fee survey for up to three agreed stations. We listen to staff, look at what you have, and give you a report to share with colleagues. Any further work is quoted separately.
Choose what fits your priorities and budget. You approve a fixed quote before further work begins. We check the completed work with you and leave clear instructions. You can also choose to keep things as they are.
04 / What you receive
You know the learning experience your exhibit is there to support. We help you understand the equipment behind it, with clear options you can discuss with your team.
We start with the familiar content and controls you want to preserve. The recommendation may be a small repair, a backup, a planned update, or continuing to use the exhibit as it is.
Completed replacements include staff instructions, equipment records, and backups with instructions for restoring them. Your team receives its own copy.
We explain what works, what remains uncertain, and any agreed changes. Where practical, we demonstrate restoring from a backup and identify any steps that remain untested.
Existing interactives are the focus. New exhibit design, gallery remodeling, new content, cabinetry, carpentry, and structural fabrication belong with a different shop.
No building wiring, line-voltage work, general display installation, networks, managed IT, public-works construction, or work outside our confirmed authority.
05 / Practical questions
What to send, what the survey covers, and how we agree on the work.
Monday–Friday work is scheduled after 6 p.m. Pacific. Same-day emergency visits after 6 p.m. are offered at double the standard service rate, subject to availability. See scheduling and emergency terms.
Serving Olympia–Tacoma–Seattle. Visits include 45 driving miles in each direction; travel charges and appointment dates are agreed before booking.
Yes. A survey can help you plan backups, clearer staff instructions, or an update to aging equipment while the exhibit is still in use. We start with what you want to preserve and explain the options. Making backups and carrying out updates are separate work, quoted for your approval before they begin.
Start with what you know: what visitors do, what they see or hear, and what you would like help with. Photos are useful if you have them. You don’t need to identify the equipment or diagnose a fault. Missing records are something the survey can help us understand.
One fixed survey fee covers up to three named, agreed stations and a written report. We talk with staff, try the visitor controls, review available records, and inspect accessible equipment. The report explains what we found and the recommended next steps. Additional stations, backup work, repairs, recovery, and updates are quoted separately before work begins.
The survey is an inspection and recommendation. It does not include repairs, parts, creating backups, extracting files, or changing software. It is not electrical safety certification and may not reveal every intermittent fault. We agree on access and any temporary station closure before the visit, including effects on nearby exhibits.
You still receive the report and recommendation, and the survey remains payable. Repairability and an immediate fixed replacement quote are not guaranteed. If access or information is insufficient, we record the limitation and agree on the next step.
Keeping familiar content and controls is the aim. Before you approve an update, we explain what can stay, what would change, and anything we cannot confirm. That depends on the equipment, available files, and permission to use them. Finding old files does not by itself mean they will run on newer equipment.
The survey service fee actually paid is credited once against replacement work on the surveyed stations ordered within 180 days of the survey report. A separately paid recovery service fee is credited once against replacement of the same station ordered within 180 days of the recovery report.
Each credit applies once, not once per station. Credits have no cash value, do not automatically apply to smaller repairs or follow-up visits, and do not automatically include travel or expenses itemized in the quote. A standalone survey or recovery attempt remains payable if no replacement follows.
“Ordered” means accepted written authorization or a purchase order for the named replacement scope. Quote validity and parts availability are stated separately.
We recommend the smaller repair when it is sufficient. It receives a fixed quote that you approve before work begins. New, undocumented stations start with the fixed-fee survey.
You receive the findings and a recommendation. The agreed flat fee remains payable even if nothing useful is recovered. Work stops when the attempt is complete, its labor limit is reached, or continuing would exceed its scope. Additional work needs a revised written quote approved before it starts. A specialist recovery lab may be the better next step.
The standard survey has one fixed service fee for up to three stations. Work beyond the survey is quoted separately. Same-day emergency bookings use double the standard service rate; your quote identifies the emergency charge and includes it in the fixed total. You approve the scope and total price before any work begins, by accepting it in writing or issuing a purchase order.
The total includes agreed parts, labor, installation, travel, testing, documentation, applicable sales tax, and any agreed expenses. The quote explains the limits, timing, and what we will check with you before calling the work complete.
The price stays fixed for the agreed scope. If that scope needs to change, we stop and agree on a revised written quote before any additional work begins. No unapproved charges.
Visits from our Puyallup base include 45 driving miles in each direction. We calculate travel beyond that allowance when preparing your quote and include the agreed amount in its fixed total. The allowance is per visit, not per station; shared travel is not charged twice.
The quote includes any agreed parking, tolls, ferries, collection visits, or shipping before you approve it. Traffic does not increase the agreed price. If the visit or travel arrangements need to change, we agree on a revised quote before proceeding.
Scheduled work: Monday–Friday work is scheduled after 6 p.m. Pacific. Scheduled evening appointments use standard pricing.
Same-day emergency visits: We offer visits after 6 p.m. Pacific at double the standard service rate, subject to availability and the work being within our scope. The premium applies to an agreed same-day emergency booking. Your written quote identifies the emergency charge and fixed total for approval before we book or begin work.
Email Nick to request a visit. We confirm the appointment, staff access, station closure, parts availability, and any equipment removal first. A same-day visit does not guarantee a completed repair that evening. New, undocumented stations still start with a paid survey. Recurring maintenance agreements and mail-in rescue are not offered.
Completed replacements come with a guide your staff can keep: how to start, stop, reset, and use the exhibit, plus simple checks if something goes wrong. We also provide equipment and connection records, necessary access information, and backups with instructions for restoring them.
Technical records include software versions, other software the exhibit needs, known limitations, and results of the agreed checks. We supply files we created or are allowed to share. Where practical, we show that a backup can restore the exhibit; we identify steps that have not been tested.
Your quote explains the warranty: what it covers, for how long, what is excluded, and how corrections are arranged. It also states what happens if the work cannot be put right. Smaller repairs have their own written terms. Email Nick about a fault. Same-day emergency visits are subject to availability and your written warranty terms; any charge must be agreed before booking. Uptime is not guaranteed.
Start a conversation
Tell us what visitors do with it and what you want to preserve or improve. A short description is enough, whether everything works today or something needs attention.
You’ll be talking directly with Nick. Monday–Friday work is scheduled after 6 p.m. Pacific. Share your institution, location, what you need, and whether you are requesting a same-day emergency visit. Photos and records are welcome if you have them.
Tell us about your exhibitOpens your email app with optional questions. Answer what you can. If no app opens, copy the address. Please don’t send passwords or payment information.
